Frequently Asked Questions about Ordering
We can help you design and we manufacture hundreds of custom awards for clients – literally, it’s our job to create whatever you can think of. This website will let you browse our online Product Catalog for ideas. Still stumped? Our talented sales staff can direct you to any number of items to meet quantity, time, or budget concerns!
Simple. You don’t like it, we don’t like it. And we will be happy to help you make it what you want. You can refer to our Engraving Information for further questions regarding fonts and layouts for your order.
Don’t be shy! The three best ways to get your questions answered are phone, email, or in person. And if you don’t have time for that or are just exploring your options, just fill out our customer service request form online and we will contact you at your convenience.
Indeed, we do! We have an expansive showroom full of some of our finest work! Browse our insanely large display of examples – including plaques, acrylics, crystals, clocks, nameplates, portfolios, trophies, resins, stamps, giftware, pens… just to name a few! Open Monday through Friday 8:00am to 5:30pm ….and while you are there, say hi to the fish!
All of our in-house products are ready for pick-up in store or for shipment in 3-5 business days. Promotional items produced outside of our facilities will require longer production and those times vary. We will be happy to provide you with this information.
While we can’t say EVERY order can be a “rush” order, Awards Unlimited always does its best to meet the demands of our customers. If you need your product sooner than our typical production process allows, there is the option to expedite your order. Allowing the product to get to your facility when you need them.
Rush orders are available depending on the item, quantity and availability. And, if the item you want isn’t available for rush, we can often help you find a suitable substitute that can be produced to meet your satisfaction.
Please note that in some instances, rush orders may incur an additional cost.
Awards Unlimited can produce many items here, or as we say “in-house.” These items mostly include anything and everything that involves the use of our engraving machines. To put it simply, most any item excluding specialty promotional items are made right here in our Lafayette, IN shop.
Ordering from us is easy and can be done several ways. The most hands-on method is to stop by our showroom and let our professional staff assist you with the selection, design, and pricing of your order. However, we are here to make your life easier – so sending an email with your ordering requests to firstname.lastname@example.org is just as great an option! Then again, so too is the good old fax machine! See our Contact Us page for our contact information.
When any order is submitted outside of the showroom, a sales professional will follow up with you via email or phone to verify the requests of your order, confirm the pricing and the production time, and ensure all special requirements can and will be accommodated.